Phone Screen Repair FAQs

Usually for a while, but cracks tend to spread, glass splinters can cut your fingers, and moisture and dust get in more easily. If the touch layer is damaged, parts of the screen stop responding. A quick repair is cheaper than waiting until the display fails.

On most modern phones the glass, touch layer and display are bonded together, so a crack is fixed by replacing the whole screen assembly. That is also what gives you a reliable, lasting repair.

If the phone rings, vibrates or answers Siri or Google Assistant while the screen stays black, the display or its connection has most likely failed. Charge it for 30 minutes and force restart it first. If it stays black, the screen likely needs to be replaced.

Lines, colored tint, flicker or black spots after a drop usually mean the display panel under the glass is damaged. A software update will not fix physical damage, so the screen needs to be replaced.

Restart the phone and install the latest software update, then remove the case and screen protector. If the flicker or ghost touches continue, or started after a drop or water exposure, the screen or its connector is likely damaged.

iPhone screen repair starts at $39 (iPhone 6) and Samsung screens start at $89. Newer models cost more. Get a free quote for your exact model online or in the store before any work begins.

Same day in most cases. iPhone screens and batteries are kept in stock, so most iPhone screen repairs take 20 to 45 minutes. Most Samsung screens are in stock too, and most Samsung screen repairs take 45 minutes to 4 hours.

You choose. As an Apple Independent Repair Provider, Go Mobile installs genuine Apple parts on request. We also offer premium screens at a lower price and aftermarket screens. We always tell you which part you are getting before work begins.

A screen replacement does not normally touch your data, but back up your phone before any repair if you can. Our guide on backing up your phone shows how.

Premium iPhone screens come with a 1-year warranty and aftermarket iPhone screens with a 30-day warranty. Game console repairs come with a 120-day warranty, and all other repairs with a 90-day warranty.

At Go Mobile Charlotte NC, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, in East Charlotte near Sharon Amity Rd and Central Ave, about 10 minutes from Uptown. Walk-ins are welcome, or book a drop-off time online.

We match any local competitor's published price for the same repair and beat it by $5.