Privacy Policy

Last updated: October 2026

Go Mobile ("Go Mobile", "we", "us") runs the repair and buyback store at 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, and the website gomobilenc.com. This policy explains what information we collect, how we use it and the choices you have.

1. Information we collect

• Contact details you give us when you request a quote, book an appointment, fill in a form or visit the store: your name, phone number and email address.
• Device details we need to repair, buy or sell a device: make, model, condition, serial number and IMEI.
• Seller verification. When you sell a device to us, we check a photo ID and confirm you are 18 or older.
• Job applications you send through our website: the information you choose to include.
• Website data collected automatically: pages viewed, browser and device type, approximate location from your IP address, and cookies. We use analytics tools such as Google Analytics for this.
• Messages you send us by email, text, phone or chat, so we can follow up on your request.

2. How we use your information

• To give you quotes, book appointments, repair your device and contact you about it.
• To buy devices legally and check that they are not reported lost or stolen.
• To answer questions, handle warranty claims and keep records of our work.
• To understand how people use our website and improve it.
• To meet legal and tax obligations.

3. Your data on your device

Please back up your device before any repair. Our technicians access your device only as far as needed to repair and test it. When you sell a device to us, please sign out of your accounts and erase it first.

4. Sharing

We do not sell or rent your personal information. We share it only with service providers that help us run the business (for example our booking, quote, website hosting, analytics and payment providers), when the law requires it, or to protect our rights, our customers or the public.

5. Cookies

Our website uses cookies for basic functions and analytics. You can block or delete cookies in your browser settings; parts of the site may not work as well without them.

6. Your choices

You can ask us to see, correct or delete the personal information we hold about you, subject to records we must keep by law. Contact us using the details below.

7. Children

Our website and services are not directed to children under 16, and we do not knowingly collect their information. Sellers must be 18 or older.

8. Security

We use reasonable safeguards to protect your information, but no website or system is completely secure.

9. Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated.

10. Contact us

Go Mobile, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212 · (980) 430-1213 · [email protected]