Terms and Conditions

Last updated: October 15, 2026

These terms apply to repairs, device purchases and sales at Go Mobile, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, and to the use of gomobilenc.com. By using our services or website, you agree to them.

1. Quotes and prices

• Every repair starts with a free quote. We explain the repair and the price before any work begins. Some problems need a diagnosis first, and in some cases we charge a diagnostic fee. If you go ahead with the repair, the diagnostic fee is credited toward the total repair cost. If you choose not to repair the device, the diagnostic fee is not refunded.
• Prices on our website marked "from" or "starting at" are starting prices. Your price depends on your exact model, the part you choose and the condition of the device.
• Price match: we match any local competitor's published price for the same repair, using the same quality parts, and beat it by $5.
• Prices shown on our website do not include sales tax. Sales tax is added at checkout where required by law.

2. Parts

Go Mobile is an Apple Independent Repair Provider. We install genuine Apple parts on request, and also offer premium and aftermarket parts at lower prices. We tell you which part you are getting before work begins. Go Mobile is not an Apple Authorized Service Provider, and repairs are covered by Go Mobile's warranty, not Apple's.

3. Your data

Please back up your device before any repair. We take care with every device, but we are not responsible for loss of data, apps or settings during a repair.

4. Warranty

• Premium iPhone screens: 1-year warranty.
• Aftermarket iPhone screens: 30-day warranty.
• Game console repairs: 120-day warranty.
• All other repairs: 90-day warranty.
• The warranty covers the part we installed and our workmanship. It does not cover new physical damage, liquid damage, or damage from repairs or opening by anyone else after our repair.
• A repair by an independent shop may affect any remaining manufacturer warranty on your device.

5. Repairs we may decline

We may decline a repair if the device is too badly damaged to repair reliably, if parts are not available, or if we have reason to believe the device is lost or stolen.

6. Payment, pickup and unclaimed devices

Payment is due when you pick up your device. We accept cash, store credit, Zelle and Cash App. We do not accept checks.

Unclaimed devices. You agree to collect your device within thirty (30) days after we notify you that it is ready for pickup, that it cannot be repaired, or that the repair was declined. This applies to every device left in our care, regardless of its status, including devices that are repaired, unrepairable, unpaid or awaiting your approval.

A device not collected within that 30-day period will be considered abandoned. Starting on day 31, a storage fee of $2.00 per calendar day will be charged for up to sixty (60) days. We will notify you one time, by text message to the phone number on your repair ticket, that your device has been placed in storage. All repair charges and storage fees must be paid in full before the device is released.

If the device is not collected by the end of the 60-day storage period, you give up all ownership of and rights to the device and any data on it, and Go Mobile may send it to a recycling facility without further notice. Go Mobile is not responsible for an abandoned device, its contents or its data. Please keep your phone number on file current. A text sent to the number you provided is considered delivered.

7. Selling or trading in a device

• You must be 18 or older, show a photo ID and be the lawful owner of the device.
• We do not buy devices that are lost, stolen or reported stolen.
• Quotes are given in the store after we inspect the device. We do not give buyback quotes over the phone.
• Once you accept our offer, we pay by cash, store credit, Zelle or Cash App. Store credit toward a purchase is worth up to 20% more than a cash offer.
• We buy broken devices only from iPhone 13 and newer and Samsung Galaxy S23 (including Z Fold5 and Z Flip5) and newer. iCloud-locked, financed or blacklisted phones may be bought as parts devices only. Whether we buy a broken or locked device, and for how much, is up to the technician.
• Before you sell, back up your data, sign out of your accounts and remove your SIM card.

8. Website

We work to keep the information on our website accurate, but prices, services and hours can change. If something on the website is wrong, the price or terms we give you in the store apply.

9. Limitation of liability

To the extent the law allows, our responsibility for any repair or sale is limited to the amount you paid us for it.

10. Changes

We may update these terms. The current version is always on this page.

11. Contact

Go Mobile, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212 · (980) 430-1213 · [email protected] · Monday to Saturday 10 AM to 7 PM, Sunday 12 PM to 5 PM