Business Hours

Mon–Sat 10 AM–7 PM  ·  Sun 12–5 PM

Visit Us

5600 Albemarle Rd, Suite 600, Charlotte

Mail Us

[email protected]

Call Us

(980) 430-1213

Hours
Store hoursStore hoursMon – Sat10:00 AM – 7:00 PMSunday12:00 – 5:00 PMGet directions →(980) 430-1213
Get a Free Quote

Repair by device

iPhone repair in CharlotteiPhoneScreens, batteries, camerasSamsung Galaxy repair in CharlotteSamsung GalaxyGalaxy S, Note, Z Fold & FlipAndroid phone repair in CharlotteAndroid PhonesGoogle Pixel, Motorola, LGiPad and tablet repair in CharlotteiPad & TabletsiPad, Galaxy Tab, SurfaceApple Watch repair in CharlotteApple WatchGlass, screens, batteriesComputer and MacBook repair in CharlotteComputers & MacMacBook, laptops, desktopsGame console repair in CharlotteGame ConsolesPlayStation, Xbox, SwitchDrone repair in CharlotteDronesDJI and more

More services

Water damage repairUnlock your phoneMail-in repairSell or trade inRepair FAQsAll servicesGet an instant quote

Apple Independent Repair Provider since 2019 · Genuine Apple parts on request

Trade in your phone, laptop or console for cash in CharlotteTrade-In Your DeviceGet cash or store credit for your old phone, tablet, laptop or console.Price match on phone and tablet repairs in CharlottePrice Match + $5 OffWe'll match any local competitor's published price for the same repair and beat it by $5.

Nationwide mail-in service

Mail-In Repair from Anywhere in the U.S.

  • Anywhere in the U.S.
  • Diagnosis in 1 business day
  • You approve first
  • Free insured return

Not near Charlotte? Ship your device to our store. We diagnose it, send you a quote, repair it once you approve, and ship it back free, insured and tracked.

Text (980) 430-1213Call us

How it works

Mail-in repair in 4 steps

  1. 1
    Tell us what happened

    Call or text (980) 430-1213 with your device, model and the problem. A photo helps.

  2. 2
    Ship it to us

    Pack it securely and ship it to Go Mobile, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212. We recommend tracked, insured shipping.

  3. 3
    Diagnose and quote

    We diagnose it within 1 business day of arrival and send you a quote. No work begins until you approve.

  4. 4
    Repair and return

    We repair and test it, then ship it back free, insured and tracked.

What you can mail in

Every device we repair

Packing

How to pack it

  • Back up your data and turn off Find My (iPhone, iPad, Mac).
  • Include your passcode in your note or send it by text. We need it to test the repair and provide our warranty.
  • Use a sturdy box with at least 2 inches of padding on every side.
  • Put a note inside with your name, phone number and the problem.
  • Keep cases, SIM cards and memory cards at home unless we ask for them.
Drones

Send the drone, its battery and the remote controller. Never ship a swollen or damaged battery.

Consoles

Send the console only. Keep controllers, cables and the stand at home unless the controller is part of the repair.

Laptops

Include the charger if the problem is charging or power.

Timing

How long it takes

StageTime
DiagnosisWithin 1 business day of arrival
Repair after you approve2 to 4 business days for most repairs*
Return shippingFree, insured and tracked

*Depends on parts availability.

Price and warranty

Quote, payment and warranty

  • You get a quote before any work begins.
  • A diagnostic fee may apply on some repairs. It's credited toward the repair if you go ahead, and isn't refunded if you decline.
  • If you decline the quote, we ship the device back and you pay the return shipping.
  • Pay by Zelle or Cash App once you approve.
  • Same warranty as in-store repairs: 90 days on most repairs, 120 days on game console repairs and 1 year on premium iPhone screens.

Businesses, schools and public safety

Sending several devices?

We repair drones for roofing companies, police departments and first responders, and devices for schools and businesses. Call (980) 430-1213 and we'll set up the shipment with you.

FAQ

Mail-in repair questions

Go Mobile offers mail-in repair from anywhere in the U.S. for phones, tablets, Apple Watch, laptops, computers, Chromebooks, game consoles, controllers and drones. Call or text (980) 430-1213 to start, ship the device to our Charlotte store at 5600 Albemarle Rd, Suite 600, and we diagnose it within 1 business day of arrival. Most repairs are finished in 2 to 4 business days after you approve the quote, depending on parts availability. After the repair, we ship it back free, insured and tracked.

How long does mail-in repair take?

We diagnose your device within 1 business day of arrival, and most repairs are done in 2 to 4 business days after you approve, depending on parts availability. Add shipping time both ways.

Do you accept mail-in repairs from outside North Carolina?

Yes. We accept mail-in repairs from anywhere in the U.S.

Who pays for shipping?

You ship it to us. After the repair, we ship it back free, insured and tracked.

What if I don't approve the quote?

We ship the device back and you pay the return shipping. If a diagnostic fee applied, it isn't refunded.

Is there a diagnostic fee?

A diagnostic fee may apply on some repairs. It's credited toward the repair if you go ahead.

Do I need to send my passcode?

Yes. We need it to test the repair and provide our warranty. Turn off Find My before you ship.

Which devices can I mail in?

Everything we repair: phones, tablets, Apple Watch, laptops, computers, Chromebooks, game consoles, controllers and drones.

How do I pay?

By Zelle or Cash App once you approve the quote.

Can my company, school or department send several devices?

Yes. We repair drones for roofing companies, police departments and first responders, and devices for schools and businesses. Call (980) 430-1213 and we'll arrange it.

Ready to start?

Text or call (980) 430-1213 and tell us what happened.

Text usCall (980) 430-1213