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Mon–Sat 10 AM–7 PM  ·  Sun 12–5 PM

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5600 Albemarle Rd, Suite 600, Charlotte

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(980) 430-1213

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Repair guide

How to Back Up Your Phone Before a Repair

A backup takes a few minutes and protects your photos, contacts and messages. Here is how to do it on iPhone and Android before you bring your phone in.

Get a Free QuoteCall (980) 430-1213
  • By the Go Mobile repair team
  • Updated October 2026

Quick answer

Before a repair, back up your phone so your photos, contacts and messages are safe. On iPhone, go to Settings, tap your name, then iCloud, iCloud Backup and Back Up Now, or back up to a computer. On Android, go to Settings and look for Google or Backup, then tap Back up now. Samsung phones can also use Samsung Cloud or Smart Switch. Back up chat apps like WhatsApp separately. If your phone will not turn on, Go Mobile Charlotte NC offers data recovery.

Step by step

What to do

  1. iPhone: iCloud backupConnect to Wi-Fi. Go to Settings, tap your name, then iCloud, iCloud Backup, and tap Back Up Now.
  2. iPhone: computer backupConnect it to a Mac and use Finder, or to a Windows PC and use the Apple Devices app or iTunes, then choose Back Up Now.
  3. Android: Google backupGo to Settings, then Google or System, then Backup, and tap Back up now. Menus differ a little by brand.
  4. Samsung: Samsung Cloud or Smart SwitchGo to Settings, then Accounts and backup, or use Smart Switch to copy everything to a computer.
  5. Back up your chatsApps like WhatsApp keep their own backups. In WhatsApp, go to Settings, Chats, Chat backup, and tap Back up.
  6. Check your photosMake sure iCloud Photos or Google Photos has finished syncing before you hand over the phone.

Good to know

What to avoid, and when to get help

Do not

  • Assume your photos are backed up without checking.
  • Wait until the phone stops turning on.
  • Forget your passcode or Apple Account or Google password. You will need them after the repair.

Bring it in if

  • The phone will not turn on, so you cannot back it up
  • The screen is black but the phone still rings or vibrates
  • The phone got wet
  • You deleted something important by mistake

Need a hand?

Get a free quote at Go Mobile

Go Mobile Charlotte NC is at 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, near Sharon Amity Rd and Central Ave. Walk-ins are welcome Monday to Saturday 10 AM to 7 PM and Sunday 12 PM to 5 PM.

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FAQ

Common questions

Do I need to back up my phone before a repair?

It is always a good idea. Most repairs do not touch your data, but a backup protects you if anything goes wrong.

What if my phone will not turn on?

Bring it in. Go Mobile offers data recovery and works to recover photos, contacts and files from phones that will not start.

Do I need to give you my passcode?

Have it ready. Your technician may need it to test the phone after the repair, and you will need it to sign back in.

How long does an iCloud backup take?

It depends on how much data you have and your Wi-Fi speed. Keep the phone on Wi-Fi and plugged in until it finishes.

Where is Go Mobile?

5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, near Sharon Amity Rd and Central Ave. Walk-ins are welcome.

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