Game Console Repair FAQs: PS5, Xbox and Nintendo Switch

Try a different HDMI cable and TV input first. On PS5, start it in Safe Mode and choose Change Video Output. If there is still no picture, or the HDMI port is loose or bent, the HDMI port or the video chip may need repair.

Dust inside the console, blocked vents or a cramped spot with poor airflow. Move it to an open space and keep the vents clear. If it still shuts off or the fan is very loud, it needs an internal cleaning and a check.

Unplug it for a few minutes, try a different outlet and power cable, and listen for a beep or fan. If nothing happens, the power supply or board may have failed and needs a diagnosis.

Yes. Stick drift is usually caused by a worn analog stick module, which can be repaired or replaced on DualSense, Xbox and Joy-Con controllers.

Clean the disc, try another one, and check for a system update. If no discs read or the drive makes grinding noises, the disc drive needs repair.

PS5 repairs start at $89. The final price depends on what is wrong, and you get a free quote before any work begins.

PlayStation 5 and PS4, Xbox Series X, Xbox Series S and Xbox One, and Nintendo Switch, plus their controllers.

Same day in most cases, depending on the repair, the parts and how busy the shop is. Need it faster? Our Express service can have your console back in 2 to 4 hours, for an added fee.

Game console repairs come with a 120-day warranty on our work: the part we installed and the labor. The warranty does not cover physical damage, tampering, or liquid damage.

At Go Mobile Charlotte NC, 5600 Albemarle Rd, Suite 600, Charlotte, NC 28212, in East Charlotte near Sharon Amity Rd and Central Ave, about 10 minutes from Uptown. Walk-ins are welcome, or book a drop-off time online.

We match any local competitor's published price for the same repair and beat it by $5.